Nestlé Agricultural Services has used the experience gained by Nestlé in different parts of the world to set up a system of direct and efficient contact with the farmers. Company veterinarians and agronomists supervise the milk routes and advise farmers on various issues including proper feed for the herds and milk storage facilities have been set up close to the farmers. While veterinary services are provided free, medicines are provided at wholesale cost. The costs are adjusted against subsequent milk payments to the farmers. The company assists farmers in artificial insemination programmes for their cattle, subsidizes their purchase of milking machines and helps them in procuring loans. There is transparency in the entire system.

During the past few years the company has invested approximately Rs.500 million for the installation of farm cooling tanks, chilling centers, ensuring veterinary aid, breed improvement, dairy development projects and other related activities. Apart from this the company has also spent approximately Rs.300 million in the past few years in procuring goods on behalf of the farmers, to be supplied at wholesale prices

Apart from this, Nestlé India is continuously implementing initiatives that improve the quality of life in the communities around its factories that further strengthen the trust between Nestlé India and the community.